Troubleshoot a problem

While using SharePoint Farm Reporter, if and when a problem arises, please forward the following information to  to revert back to you with a solution.

  1. Version of SharePoint Farm Reporter you are evaluating or you have registered with us (version information could be found in "About" screen and in "Help")
  2. Additional services or resource consuming processes/applications (like anti-virus, indexing) running in the background on the computer where SharePoint Farm Reporter is installed.
  4. Hardware configuration of SharePoint Farm Reporter installed computer.
  5. Service Pack version of Microsoft SharePoint Server 2016 / Microsoft SharePoint Server 2013 / Microsoft SharePoint Server 2010 / Microsoft Office SharePoint Server 2007 / Windows SharePoint Services 3.0 / Windows OS running currently.
  6. Send us the "Error Log" (SharePointFarmReporterErrorLog.txt) available in the " <Application Data Folder>\SharePoint Farm Reporter\Log " folder.(e.g.,C:\Users\Public\Documents\SharePoint Farm Reporter\Log\SharePointFarmReporterErrorLog.txt)

      6.   For Power Reports issues, send also the SharePointFarmReporterErrorLog.txt available in the <Application Data Folder> \SharePoint Farm Reporter\Power Reports\<<Task Name>>\<<Date and Time Stamp>> folder. 

The <Application Data Folder> is the common location where SharePoint Farm Reporter tasks and task history will be stored in the computer running SharePoint Farm Reporter application. The <Application Data Folder> can be found from Help -> About screen. The default path of <Application Data Folder> is as follows:

  • Windows 2003  - C:\Documents and Settings\All Users\Shared Documents
  • Windows 2008 / 2012 / 2016  - C:\Users\Public\Documents