Technical support

Please send all Technical Support questions to support@vyapin.com.

Please send us the following additional information if you are reporting a problem:

  1. Version of Dockit Migrator that you are evaluating or you have registered with us. (Version information could be found in the "About Dockit" dialog in "Help" tab.
  2. Additional services or resource consuming processes/applications (like anti-virus) running in the background on Dockit Migrator installed computer, as well as the destination Microsoft SharePoint Servers.
  3. Hardware configuration of the computer where Dockit is installed.
  4. "DockitErrorLog.txt" available in the common application data path of Dockit Migrator (e.g., <Application Data Folder>\Dockit11x\Log\DockitErrorLog.txt).
  5. Dockit error logs and activity log files (ActivityLog.txt, ActivityErrors.txt, MetadataErrors.txt and DockitErrorLog.txt) stored in the application data path. For example: <Application Data Folder>\Dockit11x\TaskHistory\<taskname>\<timestamp>.
Note:

<Application Data Folder> is the location where Dockit Migrator tasks and task history is stored in the computer running Dockit application. The <Application Data Folder> can be found from Help -> Product Activation screen. The default path of <Application Data Folder> is as follows:

  • Windows 10 / Windows 8 / Windows 7, Windows Server 2012 R2 / Windows Server 2012 / Windows Server 2008 R2 / Windows Server 2008 - C:\Users\Public\Documents
1.

Select Report a problem option from Help menu as shown below.