Technical Support

ARKWE Frequently Asked Questions (FAQ) section is available online at our website

Please direct all technical support questions to Include the following information to expedite a response:

a) Include the version of the product you are using.

b) If the problem is associated with installation, include the steps that led to the problem.

c) If the problem is associated with usage, please state the series of steps you performed.

d) Include the version of the OS, info about any service packs or hot-fixes and local language of the OS installed.

e) Attach the Error Log File available in the common application data path of ARKWE (e.g., <Application Data Folder> \ARKWE 8.x\ARKWEErrorLog.Log).


<Application Data Folder> is the common area where ARKWE settings will be stored in the machine running ARKWE. The <Application Data Folder> can be found from the Help -> About screen. The default path of <Application Data Folder> is as follows:

a) Windows XP, Windows 2003     - C:\Documents and Settings\All Users\Documents

b) Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows 2008, Windows Server 2012, Windows Server 2012 R2  - C:\Users\Public\Documents