If and when a problem arises, please forward the following files to  to revert back to you with a solution.  
Error Log File   
e.g., <Application Data Folder>\ARKIIS7\Log\ARKIISErrorLog.txt
Error Log File for Power Export
e.g., <Application Data Folder>\ARKIIS7\Power Export\Task Name\<Time stamp folder>\ Log\ARKIISErrorLog.txt

The <Application Data Folder> is the common location where ARKIIS application settings, tasks and task history will be stored in the computer running ARKIIS application. The <Application Data Folder> specified at the time of installing ARKIIS can be found from the Help -> About screen.

The default path of <Application Data Folder> is for Windows Vista, Windows 2008 or later - C:\ProgramData