Technical Support

If and when a problem arises, please forward the following information to to revert back to you with a solution. These files will be available where ARKES is installed.

 Error Log File

             e.g., <Application Data Folder>\ARKES 7.x\Log\ARKESErrorLog.txt


<Application Data Folder> is the common area where ARKES settings will be stored in the computer running ARKES. The path will be as follows:

a) Windows XP, Windows 2003  - C:\Documents and Settings\All Users\Documents

b) Windows 8, Windows 7, Windows 2008, Windows 2012  - C:\Users\Public\Documents