Technical Support

If and when a problem arises, please forward the following information to to revert back to you with a solution. These files will be available where ARKES is installed.

 Error Log File

             e.g., <Application Data Folder>\Log\ARKESErrorLog.txt


<Application Data Folder> is the common area where ARKES settings will be stored in the computer running ARKES. The <Application Data Folder> can be found from the Help -> About ARK for Exchange Server. The default path of <Application Data Folder> is as follows:

Windows 10, Windows 8.1, Windows 8, Windows 7, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2 - C:\Users\Public\Documents\ARKES 7.x