Technical Support

ARKAD Frequently Asked Questions (FAQ) section is available online at our website

Please direct all technical support questions to Include the following information to expedite a response:

a) Include the version of the product you are using.

b) If the problem is associated with installation, include the steps that led to the problem.

c) If the problem is associated with usage, please state the series of steps you performed.

d) Include the version of the OS, info about any service packs or hot-fixes and local language of the OS installed.

e) Attach the Error Log File - E.g., <Application Data Folder>\ARKADErrorLog.log 


<Application Data Folder> is the common area where ARKAD settings will be stored in the computer running ARKAD. The <Application Data Folder> can be found from the Help -> About ARK for Active Directory. The default path of <Application Data Folder> is as follows:

Windows 10 / Windows 8 / Windows 8.1 / Windows 7, Windows Server 2012 R2 / Windows Server 2012 / Windows Server 2008 R2 / Windows Server 2008 - C:\Users\Public\Documents\ARKAD