Troubleshooting
If and when a problem arises, please forward the following files to support@vyapin.com to revert back to you with a solution. These files will be available where XPlica application is installed.
1.

Error log file - e.g., <Application Data Folder>Log\XPlicaErrorLog.txt

2.

For issues while running a task, the Activity Log and Error Log files will be generated in a date and time-stamp folder within the task folder name under TaskHistory folder.

a.

Activity log file - e.g., <Application Data Folder>TaskHistory\XPlica Task\20121015-183919\logs\ActivityLog.txt

b.

Error log file - e.g., <Application Data Folder>TaskHistory\XPlica Task\20121015-183919\logs\ActivityErrors.txt

c.

Metadata log file - e.g., <Application Data Folder>TaskHistory\XPlica Task\20121015-183919\logs\MetadataErrors.txt

d.

XPlica error log file - e.g., <Application Data Folder>TaskHistory\XPlica Task\20121015-183919\logs\XPlicaErrorLog.txt

f.

Task settings file - e.g., <Application Data Folder>TaskHistory\XPlica Task\20121015-183919\settings\Details.xml

g.

Library settings file - e.g., <Application Data Folder>TaskHistory\XPlica Task\20121015-183919\settings\LibrarySettings.xml

h.

Process details file - e.g., <Application Data Folder>TaskHistory\XPlica Task\20121015-183919\settings\ListItemProcessCount.xml

i.

XPlica Quick Migration error log file - e.g., <Application Data Folder>TaskHistory\XPlica Task\20121015-183919\Logs\QuickMigrationLogFile.txt

j.

XPlica Quick Migration error log file [which is available in source and destination server]- e.g., <Application Data Folder>XPlicaServerAgent\XPlicaQuickMigratorAgentErrorLog.txt

Note:

The <Application Data Folder> is the common location where XPlica tasks and task history will be stored in the computer running XPlica application. The <Application Data Folder> can be found from the Help -> About screen. The default path of <Application Data Folder> is as follows:

a) Windows XP, Windows 2003 - C:\Documents and Settings\All Users\Documents\XPlica6x\

b) Windows 8, Windows 7, Windows Vista, Windows 2008 or Windows 2012- C:\Users\Public\Documents\XPlica6x\