Technical Support

Vyapin Virtualization Management Suite Frequently Asked Questions (FAQ) section is available online at our website http://www.vyapin.com.

Please direct all technical support questions to support@vyapin.com. Include the following information to expedite a response:

a) Include the version of the product you are using.

b) If the problem is associated with installation, include the steps that led to the problem.

c) If the problem is associated with usage, please state the series of steps you performed.

d) Include the version of the OS, info about any service packs or hot-fixes and local language of the OS installed.

e) Attach the Error Log File available in the common application data path of Vyapin Virtualization Management Suite (e.g., <Application Data Folder>\Vyapin Virtualization Management Suite.Log).

Note:

<Application Data Folder> is the common area where Vyapin Virtualization Management Suite settings will be stored in the machine running Vyapin Virtualization Management Suite. The <Application Data Folder> can be found from the File -> About screen. The default path of <Application Data Folder> is as follows:

Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2  - C:\Users\Public\Documents\Vyapin Virtualization Management Suite