Technical support
Technical Support

Please send all Technical Support questions to support@vyapin.com.

Please send us the following additional information if you are reporting a problem:

  1. Version of SPListX that you are evaluating or you have registered with us. Version information could be found in the "About" Screen and in "Help".

  2. Additional services or resource consuming processes/applications (like anti-virus) running in the background on SPListX installed machine as well as the source Microsoft SharePoint Server 2016 / 2013 / 2010, Microsoft SharePoint Foundation 2013 / 2010 / MOSS / WSS and destination.

  3. Hardware configuration of the machine where SPListX and Microsoft SharePoint Server 2016 / 2013 / 2010, Microsoft SharePoint Foundation 2010 / MOSS / WSS is installed.

  4. 'Service Pack' version of Windows Server &  Microsoft SharePoint Server 2013 / 2010, Microsoft SharePoint Foundation 2016 / 2013 / 2010 / MOSS / WSS running currently.

  5. Send us the "SPListXErrorLog.txt" available in the common application data path of SPListX (e.g., <Application Data Folder> Log\SPListXErrorLog.txt).

  6. SPListX error logs and activity log files (ActivityLog.txt, ActivityErrors.txt, MetadataErrors.txt and SPlistXErrorLog.txt) stored in the Common application data path. For example: <Application Data Folder>TaskHistory\<taskname>\<timestamp>.

Note:: <Application Data Folder> is the common location where SPListX tasks and task history is stored in the computer running SPListX application. The <Application Data Folder> can be found from Help -> About screen. The default path of <Application Data Folder> is as follows:

a) Windows Server 2003 - C:\Documents and Settings\All Users\Documents\SPListX

b) Windows 10 / 8 / 7, Windows Server 2012 / 2008 - C:\Users\Public\Documents\SPListX