Troubleshooting


While using SP Information Organizer if and when a problem arises, please forward the following files to support@vyapin.com to get back to you with a solution.

1. Screenshot of the Activity log report corresponding to the time when the error occurred. The activity log report can be launched from,
Site Actions -> SP Information Organizer -> Reports -> View Activity log.
   
2.  SharePoint log file from the logs folder of the root directory corresponding to the time when the error occurs. The default path of the logs folder is,
  C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\LOGS
   
3. Web browser details like browser name and version of the browser.