Technical Support

Vyapin NTFS Security Management Suite Frequently Asked Questions (FAQ) section is available online at our website http://www.vyapin.com.

Please direct all technical support questions to support@vyapin.com. Include the following information to expedite a response:

a) Include the version of the product you are using.

b) If the problem is associated with installation, include the steps that led to the problem.

c) If the problem is associated with usage, please state the series of steps you performed.

d) Include the version of the OS, info about any service packs or hot-fixes and local language of the OS installed.

e) Attach the Error Log File available in the common application data path of Vyapin NTFS Security Management Suite (e.g., <Application Data> \Vyapin NTFS Security Management Suite\VyapinNTFSSecurityManagementSuiteErrorLog.Log).

Note:

<Application Data> is the common area where Vyapin NTFS Security Management Suite settings will be stored in the computer running Vyapin NTFS Security Management Suite.The <Application Data Folder> can be found from the Help -> About screen. The default path of <Application Data Folder> is as follows: The path will be as follows:

a) Windows Server 2012 R2, Windows Server 2012, Windows Server 2008 R2, Windows Server 2008, Windows 7, Windows 8, Windows 8.1, Windows 10 - C:\Users\Public\Documents