Troubleshooting


If and when a problem arises, please forward the following files to support@vyapin.com to provide you with the solution.

1. Error log file - e.g., \ExternalDataConnector1x\ErrorLog\ExternalDataConnectorErrorLog.txt
   
2. For issues while running a connection, the Error Log file will be generated in a date and time-stamp folder within the connection folder name under 'TaskHistory' for scheduled connection and 'RunnowTasks' for interactive connection folders.
  • Error Log for Scheduled Connection: <Application Data Folder>\ExternalDataConnector2x\TaskHistory\runnowtest\20140526024832\ErrorLog\ExternalDataConnectorErrorLog.txt
  • Error Log for Interactive Connection: <Application Data Folder>\ExternalDataConnector2x\RunnowTasks\runnowtest\TaskHistory\20140526024750\ErrorLog\ExternalDataConnectorErrorLog.txt
   
3. The <Application Data Folder> is the common location where External Data Connector connection and their history will be stored in the computer running External Data Connector application. The <Application Data Folder> can be found from Help -> About screen. The default path of <Application Data Folder> is as follows:
 
  • Windows XP, Windows 2003 - C:\Documents and Settings\All Users\Documents
  • Windows 8.1, Windows 8, Windows 7, Windows 2012, Windows 2008, Windows Vista - C:\Users\Public\Documents