Troubleshooting
If and when a problem arises, please forward the following files to support@vyapin.com to revert back to you with a solution.
1.

Error log file - e.g., <Application Data Folder> \Dockit 365 Migrator\Log\Dockit_<date&time-stamp>.txt

2.

For issues while running a job, send us the date and time-stamp folder generated within the job folder name under 'JobHistory' folder. e.g., <Application Data Folder> \Dockit 365 Migrator\JobHistory\<JobName>\<Date&Timestamp>.The date and time-stamp folder contains:

  • Activity log file (ActivityLog.csv)
  • Error log file (Dockit365_20160409-134848.txt)
  • AzureUpload log file (AzureUploadLog.csv)
  • Import Activity Log (ImportActivityLog.csv)
  • Job settings file (Detail.xml)
  • Job Execution file (JobExecution.xml)
  • Migration Statistics file (MigrationStatistics.xml)
  • Upload Statistics file (UploadStatistics.xml)
  • Manifest folder

The <Application Data Folder> is the common location where Dockit 365 Migrator jobs and job history will be stored in the computer running Dockit 365 Migrator application. The <Application Data Folder> can be found from Settings -> About screen. The default path of <Application Data Folder> is as follows:

  1. Windows 10, Windows 8, Windows 7,Windows Server 2008, Windows Server 2012 - C:\Users\Public\Documents.