Troubleshooting
If and when a problem arises, please forward the following files to support@vyapin.com to revert back to you with a solution.
1.

Error log file - e.g., <Application Data Folder>\Log\DockitErrorLog.txt

2.

For issues while running a task, the Activity Log and Error Log files will be generated in a date and time-stamp folder within the task folder name under 'TaskHistory' folder.

a.

Activity log file - e.g., <Application Data Folder>\TaskHistory\Dockit Task\20121222-183919\logs\ActivityLog.txt

b.

Error log file - e.g., <Application Data Folder>\TaskHistory\Dockit Task\20121222-183919\logs\ActivityErrors.txt

c.

Metadata log file - e.g., <Application Data Folder>\TaskHistory\Dockit Task\20121222-183919\logs\MetadataErrors.txt

d.

Dockit error log file - e.g., <Application Data Folder>\TaskHistory\Dockit Task\20121222-183919\logs\DocKITErrorLog.txt

e.

Move Activity log file - e.g., <Application Data Folder>\TaskHistory\Dockit Task\20121222-183919\logs\MoveActivityLog.txt

f.

Task settings file - e.g., <Application Data Folder>\TaskHistory\Dockit Task\20121222-183919\settings\Details.xml

g.

Library settings file - e.g., <Application Data Folder>\TaskHistory\Dockit Task\20121222-183919\settings\LibrarySettings.xml

h.

Process details file - e.g., <Application Data Folder>\TaskHistory\Dockit Task\20121222-183919\settings\ListItemProcessCount.xml

The <Application Data Folder> is the common location where Dockit tasks and task history will be stored in the computer running Dockit application. The <Application Data Folder> can be found from Help -> About screen. The default path of <Application Data Folder> is as follows:

  1. Windows 2003 - C:\Documents and Settings\All Users\Documents
  2. Windows 10, Windows 8, Windows 7, Windows 2012, Windows 2008 - C:\Users\Public\Documents