Troubleshooting
If and when a problem arises, please forward the following files to support@vyapin.com to revert back to you with a solution.
1.

Error log file - e.g., <Application Data Folder> \Dockit 365 Archiver\Log\Archiver_<date&time-stamp>.txt

2.

For issues while running a job, send us the date and time-stamp folder generated within the job folder name under 'Histories' folder. e.g., <Application Data Folder> \Dockit 365 Archiver\Histories\<JobName>\<Date&Timestamp>.The date and time-stamp folder contains:

  • Activity log file (ActivityLog.csv)
  • Error log file (Archiver_20160409-134848.txt)
  • Job settings file (Detail.xml)
  • Archive Items (Items to Archive.csv)
  • Job Execution file (JobExecution.xml)
  • Archive Statistics file (ArchiveStatistics.xml)

The <Application Data Folder> is the common location where Dockit 365 Archiver jobs and job history will be stored in the computer running Dockit 365 Archiver application. The <Application Data Folder> can be found from Settings -> About screen. The default path of <Application Data Folder> is as follows:

  • Windows 10, Windows 8.1, Windows 8, Windows Server 2008, Windows Server 2012 - C:\Users\Public\Documents.