Technical support

Please send all Technical Support questions to support@vyapin.com.

Please send us the following additional information if you are reporting a problem:

  1. Version of Dockit 365 Archiver that you are evaluating or you have registered with us. (Version information could be found in the "About Dockit 365 Archiver" dialog in "Tools" tab.
  2. Additional services or resource consuming processes/applications (like anti-virus) running in the background on Dockit 365 Archiver installed computer.
  3. Hardware configuration of the computer where Dockit 365 Archiver is installed.
  4. "Archiver_<date&timestamp>.txt" available in the common application data path of Dockit 365 Archiver (e.g., <Application Data Folder>\Dockit 365 Archiver\Log\Archiver_<date&timestamp>.txt).
  5. Dockit 365 Archiver jobs Timestamp folder stored in the application data path. For example: <Application Data Folder>\Dockit 365 Archiver\Histories\<taskname>\<timestamp>.
Note:

<Application Data Folder> is the location where Dockit 365 Archiver jobs and job history is stored in the computer running Dockit 365 Archiver application. The <Application Data Folder> can be found from Tools -> About screen. The default path of <Application Data Folder> is as follows:

  • Windows 10 / Windows 8.1 / Windows 8 / Windows Server 2012 / Windows Server 2008 - C:\Users\Public\Documents