Technical support

You can read ARKIIS Frequently Asked Questions (FAQ) online at our website http://www.vyapin.com. Please direct all technical support questions to support@vyapin.com.

Please include the following information to expedite a response:

a) Include the version of the product you are using.

b) If the problem is associated with installation, include the steps that led to the problem.

c) If the problem is associated with usage, please state the series of steps you performed.

d) Include the version of the OS, info about any service packs or hot-fixes and Language of the OS installed.

e) Include the Error Log File - e.g., <Application Data Folder>\ARKIIS7\Log\ARKIISErrorLog.txt


Note:

The <Application Data Folder> is the common location where ARKIIS application settings, tasks and task history will be stored in the computer running ARKIIS application. The <Application Data Folder> specified at the time of installing ARKIIS can be found from the Help -> About screen.

The default path of <Application Data Folder> is for Windows Vista, Windows 2008 or later - C:\ProgramData