Frequently Asked Questions

1.

What are the System Requirements for installing ARKIIS?

2.

Why do I get the message "Enter a Server name running IIS 4.0 or above?

3.

Why do I get the message "The RPC server is unavailable"?

4.

Why do I get the message "Unable to connect to <Server name>"?

5.

Why do I get the message "Unable to retrieve information due to incompatible metabase schema. Install the latest service pack in the remote web server and try again".

6.

How do I connect to a remote IIS Server?

7.

The application error log file 'ARKIISLog.log' is gradually increasing in size. Can I delete it?

8.

Why do I get the message "No FTP service found"?

9.

Why do I get the message "Ensure IIS 6.0 is installed on the specified IIS Server to view this report."?

10.

How does the Log Analysis tool work with IIS log files?

11.

How do I generate the import file for comparison?

 

1.Q

What are the System Requirements for installing ARKIIS?

1.A

Please note the following System Requirements for installing ARKIIS:
 
Operating System:

Windows NT 4.0 Workstation running Personal Web Server with SP6a (or)
Windows NT 4.0 Server running IIS 4.0 with SP6a (or)
Windows 2000 Professional / Server / Advanced Server running IIS 5.0 with SP4.0 (or)
Windows XP Professional running IIS 5.1 with SP2.0 (or)
Windows 2003 Server running IIS 6.0 with SP1
 
Disk space: 20 MB free disk space
 
Others: Microsoft Data Access Components (MDAC) v2.1/2.5/2.6/2.8 only.

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2.Q

Why do I get the message "Enter a Server name running IIS 4.0 or above?

2.A

This message will appear if the server you are trying to connect is not running IIS 4.0 or above. Please refer FAQ#1 for more information.

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3.Q.

Why do I get the message "The RPC server is unavailable"?

3.A.

This message will appear, if the server you are trying to connect might have been switched off or it may not be available in the network.

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4.Q.

Why do I get the message "Unable to connect to <Server name>"?

4.A.

This message will appear if:

the server does not exist in the network
the server is switched off or not functioning
the server is not running on Windows NT/2000/XP/2003
the current logged on user does not have permissions to access the server

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5.Q

Why do I get the message "Unable to retrieve information due to incompatible metabase schema. Install the latest service pack in the remote web server and try again".

5.A.

When you try to administer IIS on a computer running Windows 2000 IIS 5.x/ Windows 2003 IIS 6.0 from a computer running Windows NT 4.0 with IIS 4.0 or vice versa, this error message will occur due to the metabase schema difference.

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6.Q.

How do I connect to a remote IIS Server?

6.A.

You can connect to the remote IIS Server using the Connect feature in ARKIIS.

ARKIIS connects to the IIS machine using the currently logged on user context. ARKIIS expects the currently logged on user to have administrative privileges in the target IIS Server to connect and generate the reports.

Using ARKIIS Schedule feature, a scheduled task can be created and made to run in a user context which has administrative privileges on the remote machine. You may print/export the output to a CSV/MDB/HTML file.

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7.Q.

The application error log file 'ARKIISLog.log' is gradually increasing in size. Can I delete it?

7.A.

Yes, you may delete this error log file.

ARKIIS generates an error log file in the application path "C:\Program Files\ARKIIS\Log"

The error log file tends to become large in size over a period of time especially if the application meets with frequent error conditions. The application does an "append" to the error log each time it runs. This is required for diagnostic purposes during trouble shooting. You may delete the error log file periodically.

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8.Q.

Why do I get the message "No FTP service found"?

8.A.

The message will appear when FTP service is not installed/running in the specified IIS server.

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9.Q.

Why do I get the message "Ensure IIS 6.0 is installed on the specified IIS Server to view  this report "?

9.A.

The message will appear when you are trying to connect to IIS server whose IIS version is other than 6.0. The selected report is applicable for IIS 6.0 only.

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10.Q.

How does the Log Analysis tool work with IIS log files?

10.A.

The Log Analysis tool in ARKIIS parses the log files under the specified log file directory of the Web sites and FTP sites. This tool requires log files to be available and logging to be enabled to generate log files. The Enable Logging option and the Log file directory for each Web and FTP site can be modified in property sheet of the Web / FTP site through IIS MMC.

For example, default logfile path is "C:\WINDOWS\system32\Logfiles"

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11.Q.

How do I generate the import file for comparison?

11.A.

You can generate the import file (mdb file) for comparison by using "Export For Comparison" tool. This tool is available under: Tools -> Web Sites Report sub menu.

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